Last updated: 11 January 2025

This Privacy Policy explains how Luwak Technologies Private Limited (“we”, “our”, “us”) collects, uses, stores, and protects
information when you use our application and services that integrate with WhatsApp Business and Meta platforms.
By using our services, you agree to the practices described in this policy.

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1. Information We Collect
When you use our application, we may collect the following information:
● Business account details such as business name, email address, and phone number
● WhatsApp Business Account identifiers and configuration details
● Messages sent and received through the WhatsApp Business API for service delivery
● Technical data such as IP address, browser type, device information, and system logs
● Authentication data from Meta/Facebook when you log in to our platform
We do not collect or read personal messages outside the scope of the WhatsApp Business API integration.

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2. How We Use Information
We use collected information to:
● Provide and operate WhatsApp Business messaging services
● Authenticate users and manage platform accounts
● Route, deliver, and store messages required for service functionality
● Monitor system performance and improve reliability
● Prevent fraud and unauthorized access
● Comply with legal and regulatory requirements

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3. Data Sharing
We may share data only with:
● Meta Platforms Inc. (Facebook / WhatsApp) as required to provide WhatsApp Business messaging services
● Cloud infrastructure and hosting providers used to securely run our platform
● Legal or regulatory authorities when required by law
We do not sell, rent, or trade user data to third parties.

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4. Data Storage and Security
We apply industry-standard security practices to protect stored data.
Access to user data is restricted to authorized personnel only.
Data is retained only for the period necessary to provide services or meet legal and compliance obligations.

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5. User Rights
Users have the right to:
● Request access to stored data
● Request correction or deletion of data
● Withdraw consent where applicable
Requests can be made by contacting:
support@luwaktech.com

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6. Cookies and Tracking
Our website and platform may use cookies for session management, authentication, and security purposes.
We do not use advertising or third-party tracking cookies.

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7. Third-Party Services
Our services integrate with Meta and WhatsApp APIs.
Data processed on Meta and WhatsApp platforms is governed by their respective privacy policies :

Meta Privacy Policy:
https://www.facebook.com/privacy/policy/

WhatsApp Privacy Policy:
https://www.whatsapp.com/legal/privacy-policy

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8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

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